DNR License Kiosks Unveiled
State officials at a gathering in Lansing today welcomed the introduction of the Department of Natural Resources’ newest technology-driven customer service tool.
Customer service kiosks, touch-screen units that allow hunters and anglers to purchase licenses 24-hours a day without assistance, are now installed in five locations throughout Michigan as part of a pilot program.
Lt. Governor John Cherry, Jr., demonstrated the system at a Lansing-area Meijer store, noting as he purchased his 2003-04 fishing license that this weekend marks the opening of inland trout season statewide, as well as pike, musky and walleye season in the Lower Peninsula.
“These kiosks are an example of using technology to make state government more accessible. Anyone with a driver’s license and a credit card can use this system with ease,” said Cherry, who is an avid outdoorsman. “The touch-screen allows sportspeople to select any hunting or fishing license Michigan sells. I’m confident the kiosk is going to be popular with hunters and anglers throughout Michigan.”
The kiosks are the final piece of the DNR’s three-pronged approach to making license purchases easier for outdoor enthusiasts. The program began 10 years ago with implementation of the point-of-sale licensing terminals, which has grown to include more than 1,700 license agents statewide. In 2000, E-license allowed customers to purchase licenses via the Internet.
“The kiosks are designed to serve customers who don’t have Internet service, by providing direct access to the E-license system at remote locations,” said DNR Director K.L. Cool. “Sportspeople can select and purchase their licenses on the spot, and this system saves time and money for employees wherever the kiosk is installed.”
Pilot locations include Meijer stores in Okemos and Jackson, Dunham’s in Waterford, and DNR Operation Service Centers in Gaylord and Marquette. If the kiosks prove to be popular, the DNR plans to implement up to 100 units throughout the state this fall.
Facts about DNR Customer Service Kiosks
- MDNR was on the leading edge of technology 10 years ago, implementing the point-of-sale license system. Licenses now are sold at more than 1,700 retail agents throughout Michigan.
- The MDNR continued moving toward easier access for our customers with the implementation of the e-license system in 2000, offering 24-hour access via the Internet.
- The introduction of the kiosk system continues the state’s commitment to customer services and is the third part of a three-pronged approach to license sales.
- The kiosk offers those without computer equipment access the e-license system, and the ability to purchase a license without assistance. All licenses currently available through e-license can be purchased through kiosks, using only a driver’s license and credit card.
- The kiosk project began last fall with a proof of concept and moved into the current pilot phase on April 14. Pilot project was assembled in less than 90 days. The contract estimated cost is $274,260.00.
- The kiosk cost per unit is approximately $13,493. To ensure customer security, it employs 128-bit SSL encryption and does not allow calls into the unit. Kiosks also have two locked service areas in the unit housing to ensure structural security.
- The pilot phase includes five locations around the state: Meijer stores in Okemos and Jackson, Dunham’s in Waterford and DNR Service Centers in Gaylord and Marquette.
- Information gathered during this pilot phase will help the DNR determine:
- Whether the system works
- How well it is accepted by the public
- Improvements that must be made before a full-scale roll out
- Potential to save state money
- If the pilot is successful, roll-out of up to 100 kiosks statewide is anticipated this fall.