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[moderator]

Full Story:
Ontario Phone Line For Additional Game Seal

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[y2kcrash]

"The Ministry of Natural Resources is committed to good customer service and this phone line delivers that," said Ouellette. "Instead of waiting in line at a Ministry office, you can just pick up the phone and make a free call to get that extra seal."

This had to be the biggest goof in the history of the MNR.
It took me 8 hrs the first day and then 2.5 hrs the next before I got thru. Crazy as I would seem I carried my phone around the house all day hitting re dial every 30 seconds and got busy signals.
Figure it out. One number / 30 WMU / 200 tags approx each. maybe 100,000 hunters / Tags available first come first serve and no way of knowing which tags are left / ALL calling at the same time.
I'm guessing one operator the first day and 8 were called in to work the second day.
Last year I went to the local MNR OFFice and was on my way by 9:30 am the first day. and got to meet the local MNR staff.
So much for customer service.
I talked the the local MNR office and on the first morning they had all ready 500 phone calls to find out what was going on with the
busy phone line. I would guess every line at all MNR offices were busy.
It seems it would have been better to leave it the way it was the first year.
From a customer relation point of view: I would think having Hunters go and meet the staff at the local MNR offices would be better all around; most don't ever place a foot inside the doors.

[moderator]

Welcome to the board y2kcrash!

Well maybe the news release should have read:

"Instead of waiting in line at a Ministry office, you can wait at home holding your phone, listening to the joyful beeping of a busy signal..." :wink:

Did you get a seal for all your trouble?