I thought I'd share my experience with Tom Redmond's Archery Experts.
I purchased a dozen arrows from them and was satisfied. The next dozen came without the inserts installed. I had to install them myself with the glue they supplied. Not a big deal I thought until I screwed up a few.
I emailed the company to detail my experience and to encourage them to go back to installing the inserts. No response.
So I wrote Tom Redmond and he did not respond.
I will no longer do business with them. I find it unacceptable not to respond to your customer's concerns. Just not the way to do business.