Last month we were called to go on a turkey depredation hunt(we had signed up for them). Scruffy needed more shotgun shells so we went and bought a brand new box. On the 1st day of the hunt, he had a few chances to shoot but the shells would not fire, nothing but "click". 3 of the first 5 shells did not fire(and no it was not a gun malfunction). We called them-no one even answered the phone. We sent Remington an email and received an "automatic response" with an incident number. After that -nothing. I was on Facebook and looked up Remington there. I wrote on there site about the problems that we were having and someone there gave me a different phone number and another email address. So I called that number and surprise, surprise, no one answered that phone. I emailed the other email address and nothing. After they told me that they did not receive my email, they finally found it. It had gone into the spam filter. What kind of company has customer emails going to spam? I was finally called by one of the customer service people and he said that he would send out some replacement product express shipping, and send a return label so they could check out the faulty product. It took a month before the replacement shells were delivered(not express), but I got the return label in 3 days. Ignoring customers, not keeping their word and just telling disgruntled customers what they want to hear is not the way to keep customers. We'll never buy any of their products again.