"The Ministry of Natural Resources is committed to good customer service and this phone line delivers that," said Ouellette. "Instead of waiting in line at a Ministry office, you can just pick up the phone and make a free call to get that extra seal."
This had to be the biggest goof in the history of the MNR.
It took me 8 hrs the first day and then 2.5 hrs the next before I got thru. Crazy as I would seem I carried my phone around the house all day hitting re dial every 30 seconds and got busy signals.
Figure it out. One number / 30 WMU / 200 tags approx each. maybe 100,000 hunters / Tags available first come first serve and no way of knowing which tags are left / ALL calling at the same time.
I'm guessing one operator the first day and 8 were called in to work the second day.
Last year I went to the local MNR OFFice and was on my way by 9:30 am the first day. and got to meet the local MNR staff.
So much for customer service.
I talked the the local MNR office and on the first morning they had all ready 500 phone calls to find out what was going on with the
busy phone line. I would guess every line at all MNR offices were busy.
It seems it would have been better to leave it the way it was the first year.
From a customer relation point of view: I would think having Hunters go and meet the staff at the local MNR offices would be better all around; most don't ever place a foot inside the doors.
There it sits. Alone and forgotten in a desk drawer or maybe in the bottom of your hunting pack. The lowly compass. Primarily initially replaced by the hand held GPS and now even by the new “smart” cell phones that include GPS, electronic compass – even real time imaging on aerial maps! Once the friend of every hunter and now the companion of few. It is not glamorous or glitzy, that is for sure… no bells and no whistles. Aaaaah, but let’s not rush to forget our...