4 replies [Last post]
Offline
Location: Huntin' In Colorado
Joined: 05/10/2006
Posts: 16
Bad Experience!!!

I'm not going to get into all the details, unless someone makes me , but I will never take another weapon to Gander Mountain for gunsmithing. Gander Mountain was one of my favorite stores to shop at until just a few days ago. I'm 47 years old, and I received the worst customer service I've ever received from any place that I've done business with. I hope all of the Gander Mountains are not as bad as the one in Aurora,Colorado. It makes me sad to loose one of my favorite stores, but thank God for the new Bass Pro Shop they just put in!!!

Offline
Location: Huntin' In Colorado
Joined: 05/10/2006
Posts: 16
Bad Experience!!!

I took my rem 700 300 ultra mag in to have a muzzle break put on it. They told me it would take about three weeks. Two and a half months later they told me to come and pick it up the next day. The next day they called and said they had ruined the barrel and it would be an inch shorter or they would have to send it off and it woud take another two to three months to get it back, and they could not promise me it would be here by elk season. I called and tried to talk to the asst manager to figure something else out. He talked to me like I was trying to get a free ride or something. He made me so mad the way he spoke to me on the phone. I went down to the store the next morning and made them refund my money and told them they could keep the gun. The next day the gunsmith calls me and tells me that the gun is fine and it really was never ruined, they had just sent him the wrong part. I'm suppose to pick the gun up next week. I really don't know if I'll ever trust the gun again. What really chaps my ass is the way the asst manager talked down to me and treated me like I had done something wrong when it was them that had ruined my gun. The gunsmith was always nice and has apologized numerous times. I never received a call from the store manager even though I know he knows what happened. You just can't keep someones property for a half a year, and if you ruin their property you should replace it. That gun only had about a box of shells shot through it and had killed my biggest bull and my first mule deer last year.

Offline
Location: Missouri/Arkansas
Joined: 08/21/2003
Posts: 891
Bad Experience!!!

They can't damage your gun and just hand it back to you. Because of the shortening of the barrel, you will lose some velocity. If you get it back and the rifle doesn't perform the way it should, make them either replace it or give you your money back.

CVC
CVC's picture
Offline
Grand Slam Challenge Winner!
Location: Kansas
Joined: 03/04/2006
Posts: 3586
Bad Experience!!!

Poor customer service sucks. Whenever I have a problem and can't get it resolved at the store level, I write the CEO and complain. It gets results.

Don Fischer's picture
Offline
Moderator
Location: Antelope, Ore
Joined: 03/24/2005
Posts: 3173
Bad Experience!!!

Do'es Gander Mountain even have an in store gunsmith or do they contract the work out? I wouldn't feel very comfortable with a farmed out job. There used to be a gunsmithing school in Lakewood, Rocky Mt School of Trades I think it was called. They used to take in work like that. Some work was very very good and some not so hot. Student's did the work.

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